Refund Policy

1. If any physical defect or obstacle is found in the content purchased or downloaded by you, GRWVE LLC ("GRWVE") shall, at its own discretion, replace with a non-defective item or an equivalent item, or refund or cancel the defective content on the condition that you send a notice to GRWVE within (30) days in order to be accepted for such remedy.


2. Due to the particular nature of digital data, you are not entitled to return the content, ask for refund thereof or refuse the payment (hereinafter referred to as the “Return etc.”) under any circumstance after the purchase, except in the cases prescribed in this refund policy. The foregoing shall apply to the cases where the terms and conditions to use the content are changed after the purchase because of amendment or update of This Web site, Terms of Use, the License Agreement, or the Artist Agreement. 


3. The Return etc. may be accepted only if such Return etc. is accepted by GRWVE pursuant to the paragraph 1 of this refund policy or if any inappropriate settlement such as a duplicated purchase occurs due to temporary server error or line failure; provided, however, that such duplicated purchase may be cancelled only if the settlement is done more than once for the same content within twenty-four (24) hours. 


4. In the case that the preceding item is applicable, you shall be entitled to cancel the purchase in question and to obtain the refund thereof by sending a notice to GRWVE within 30 days of the purchase. Refund of the purchase which has been settled through credit card shall be made through the same credit card. 


<Contact Information>


■Address: 4-26-28 2F Jingumae,
                 Shibuya-ku, Tokyo, Japan

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